Acceptance of Terms

By accessing or using the Velora website (velora.com), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our website or services.

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the website after any changes constitutes acceptance of the new terms.

Products & Pricing

All products displayed on velora.com are subject to availability. We make every effort to display accurate colors and details, but we cannot guarantee that your screen will reproduce colors exactly as they appear in person.

Prices are displayed in your selected currency and include applicable taxes unless otherwise stated. We reserve the right to adjust prices at any time without prior notice. However, any price confirmed at the time of your order will be honored.

In the rare event of a pricing error, we will contact you before processing the order to confirm whether you wish to proceed at the correct price or cancel.

Orders & Payment

When you place an order, you are making an offer to purchase. We will send you an order confirmation email, but this does not constitute acceptance. Your order is accepted only when we send a shipping confirmation.

We accept major credit and debit cards, as well as select digital payment methods. All payments are processed through secure, PCI-compliant systems. You agree that the payment information you provide is accurate and that you are authorized to use the payment method.

We reserve the right to refuse or cancel any order for reasons including suspected fraud, product unavailability, or errors in product or pricing information.

Shipping & Delivery

Velora offers complimentary standard shipping on all orders. Estimated delivery times are provided at checkout and in your confirmation email, but they are not guaranteed. Delays may occur due to customs processing, carrier issues, or circumstances beyond our control.

Risk of loss and title for items pass to you upon delivery to the carrier. If a package is lost or damaged during transit, please contact our customer service team and we will work with the carrier to resolve the issue.

Returns & Exchanges

We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. Items marked as final sale are not eligible for return.

To initiate a return, contact our customer service team to receive a prepaid return label. Refunds will be processed to your original payment method within 10 business days of our receiving the returned item.

Exchanges are subject to availability. If the desired item is unavailable, we will process a full refund instead.

Intellectual Property

All content on velora.com, including text, images, graphics, logos, and software, is the property of Velora or its licensors and is protected by international copyright and trademark laws.

You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent. Using our content for commercial purposes without authorization is strictly prohibited.

The Velora name, logo, and all related trademarks are the exclusive property of Velora. Unauthorized use of our trademarks is a violation of applicable law.

User Accounts

When you create an account on velora.com, you are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use.

We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or are inactive for an extended period. Upon termination, your right to use the website ceases immediately.

Limitation of Liability

To the maximum extent permitted by law, Velora shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of our products.

Our total liability for any claim arising from these terms or your use of the website shall not exceed the amount you paid for the specific product or service giving rise to the claim.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

Governing Law

These terms shall be governed by and construed in accordance with the laws of Italy. Any disputes arising from these terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of Milan, Italy.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

These terms were last updated on March 1, 2026.